Being a new mommy is a blessing and we understand that they want the best for their new born gems. The best of material and the perfect size. Keeping that in mind, we offer exchange or return of clothing items within 7 days of receiving your original order. And don’t worry mommies, this service is absolutely FREE within UAE.* Please note that sale items and personalized items are excluded from this policy and cannot be returned unless faulty or damaged.

However Certain items which are shipped In from our Overseas partner Will not be eligible for return and the sale of these items will be final. (This will mention on each product page for your kind reference)

How quickly can I return an item?

We will accept item(s) for exchange or refund provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within 48 hours of purchase. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer. Please fill out our  “Return form” and send us pictures of the item.

What form of refund can I get?
Once the product has been evaluated and it’s eligible for return, we will issue the refund back to the original mode of payment or as a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 6 months. All cash purchases will be refunded back as store credit only.

Not Eligible For Return

  • 1. If Item or original packaging. has been damaged.
  • 2. If Item has been retuned after 48 hours.
  • 3. If item belongs to the List of Non-Returnable Items.
  • 4. Defective products which are not covered under the manufacturer’s warranty.
  • 5. Any consumable item which has been used or installed.
  • 6. Products with tampered or missing serial numbers.
  • 7. Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
  • 8. Fragile items, hygiene related items.

 Mandatory note: Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

What if I receive an item with manufacturing defect?
If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact our Customer Care Team within 7 calendar days from the date of receipt at [email protected] or call +971 4 2616073 so we can start investigating the problem. Please send us pictures or video of the item showing the fault or damaged part.

We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.

If the item is confirmed to have a manufacturing defect by our technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.

If it’s already more than 7 calendar days from the date of delivery, we will repair the item.

Should you decide that you do not want a replacement and the return request was received within 7 calendar days from the date of receipt, we can issue a store credit valid for 6 months from the issue date. Alternatively, we can process a refund to your PayPal or credit card account. If you paid COD (Cash on Delivery), you will be given a refund in the form of Baby store baby shop store credit. Kindly note that we are unable to process a cash refund.

If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.

Cancelling Your Order

You have the right to cancel your order at any time before delivery of the items(s). You will be refunded the full amount paid including delivery charges back to the payment solution used initially by you if cancelled prior to dispatch.

How To Cancel Your Order